Jaguar Pendant & Chain

Materials

• Gold Plated: Stainless steel Hard wearing & tarnish free.
• Sterling Silver: Elegant and versatile, offering a brilliant shine.
• Enamel: Long lasting & environmentally friendly. Durable & smooth.

Care

To maintain the beauty and longevity of your Trelawny Gold jewelry, follow these care tips:

• Avoid Harsh Chemicals: Keep your jewelry away from chemicals like perfumes, lotions, and household cleaners.
• Store Properly: Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch to prevent scratches and tarnishing.
• Handle with Care: Avoid wearing your jewelry during strenuous activities to prevent damage.

By following these guidelines, you can ensure that your Trelawny Gold jewelry remains as stunning as the day you first wore it.

Domestic Shipping

• Free Shipping: Enjoy free shipping on orders above £50. Delivery time is 2-4 working days.
• Express Delivery: Charges are £8, and delivery time is 2-4 working days.

International Shipping

• We offer international shipping to many countries. Shipping times and costs will vary based on your location and will be calculated at checkout.
• Please note that customs fees, taxes, and import duties may apply and are the responsibility of the customer.

Order Processing

• Orders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Confirmation & Tracking

• After your order has been dispatched, you will receive an email with a tracking number and link to monitor your shipment’s progress.
• You can also track your order status directly on our website using your order number.

Velocity Shipping

• For those who need their jewelry in a flash, we offer Velocity Shipping. Your order will be prioritized and delivered in record time, ensuring you receive your items as quickly as possible.

Secure Packaging

• We take great care in packaging your jewelry securely to prevent any damage during transit. Each piece is carefully wrapped and placed in a protective box.

Delivery Issues

• If you encounter any issues with your delivery, please contact our customer service team immediately. We are here to assist you with any problems or concerns regarding your shipment.

Returns

• Return Policy: We accept returns within 30 days of purchase, provided the jewelry is in its original condition and packaging. Custom pieces are non-refundable.
• Return Process: To initiate a return, please contact our customer service team at rosetrelawnygold@mail.com for instructions.
• Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Contact Us

For any questions or further assistance regarding our shipping policy, please contact us at rosetrelawnygold@mail.com.